That said, assuming you intended to say the same thing i did:
While Github are by and large nice people who found a good way to help people and make money with it, they do not take their business seriously.
In the past my experience has been that in cases which involve systemic issues with their entire design, or bugs exhibited on their website but involving third-party software (i.e. hard problems) their responses have been:
* workarounds instead of even considering an investigation into change
(even when they cause problems for OS projects due to no action of
said project whatsoever)
* invitations to fix the third-party software they chose
* flat out refusal to even look at bugs in their website because they
don't support older browsers (see Opera 12 vs. 15+)
Lastly, i'm a paying customer. Nothing i do with Git involving my lifelihood or anything remotely serious depends on Github, because in a case of emergency i cannot even have a reasonable expectation of aid from them. I'll happily use and recommend their service and gladly pay them, but only with the caveat that they take things about as seriously as a bunch of guys on a hiking trip. †There's a lot of aspects of Github I think you could use as an example (and you do) but the existence of a kegerator or alcohol in the office isn't really a good one.
Out of sheer curiosity, can you show me examples of hackathons held that don't directly contribute to a company's bottom line?
More importantly though: You're making the mistake of thinking that me saying "they don't take business seriously" means "they're bad at making money". This is not the case, and github is exceptionally good at making money, which is why they don't actually need to take business seriously.