Just this week gmail decided that being able to open my calendar in a single click was a horrible idea. It only took me a minute or so to figure out wtf happened. But multiplied across a large number of people of varying computer literacy and near weekly changes you are talking about a lot of lost time. Much better to have an annual or biannual training day where changes across a range of software products can be introduced.
I suppose someone will be along to stamp NOT AGILE on my forehead shortly.
But things can shift slowly. I worked at a big media company when the iPhone was launched. The next day, the CIO emailed the entire company of 20k and said that iPhones would not absolutely not be supported, and to please stop asking no matter what VP/SVP/EVP you were. It was years before iOS was permitted on the network.
In 2007, it was a very small minority of employees who could afford the $599 device and wanted extra support for it outside of BlackBerry Enterprise Server. By 2010, there were a lot of iPhones and the case could be made that it would meet the needs of a significant portion of the company while pushing device costs to the employee as a BYOD, thus saving money while still being able to enforce some security policies thanks to iOS 4. The head of IT wasn't being a stodgy old fart (ok maybe a little) -- he/she made a rational policy decision that I think was correct at the time. Today I think they're on Google Apps.
The problem I'm seeing now is that dozens of employees are sharing logins for the same SaaS tools. And all the passwords are the same so that it's "easy to remember." A single password compromise could leak a lot of data and cause a lot of damage.
People like you and me know encrypt drives and walk away from a stolen laptop with only the cost of hardware, but IT managers today seem like they have a bigger headache to manage.
I'm saying that the IT head, when it eventually gets to IE11 in 6 years and turns off automatic updates -- a feature that is on by default --, is going to find himself rather isolated and in my opinion a new crop of IT is going to form that's more nimble as a result.
If IE is making progress in usability, I don't really see it. I typically use Chrome for three reasons:
1. It's fast
2. It has better plugin support (i.e. Adblock)
3. It doesn't have random freezes
Just today I thought I'd give IE 11 another try on my Windows 8.1 system. It wasn't long before I started experiencing weird random freezes that I literally never get in Chrome. Anyone reading my comment history will show that I use a lot of Microsoft technologies (Visual Studio, Windows Phone, etc) but I am frequently left wondering what the heck Microsoft is doing with IE because it's not working.
http://www.netmarketshare.com/operating-system-market-share....
~1/3 of windows users are still forced to run IE8 at best. If Chrome, Firefox and Opera can run on XP why can't IE11?
We all know computer sales are in a slump because quite frankly a computer from 2007 is fine at most of today's computing tasks. So are you really shocked that users of such machines are bothered by the fact that their OS is now unsupported with no free-upgrade path?
Windows XP still works "good enough" for most computing tasks. Having said that, since I'm used to more modern operating systems I find I'm lost on XP now but for people that never left it, it generally works "good enough".
Well... when those computing tasks increasingly involve using web services, then no, Windows XP doesn't still work "good enough".
We're still being migrated from XP to Win7, if they keep doing the upgrades as people's computers come off lease (so they avoid extra downtime) I think the projected finish date was mid/early next year. At least 3 of my coworkers (~20 person team inside IT) are still on XP, this is a largish US corporation.
And the ROI point is moot because it's already been pointed out that all of the other big browsers still support XP.
Every 3 years its the same bullshit, MS release a new version of Windows and suddenly all their new software cannot run on their older versions of Windows - as if this new OS magically changes the way how Trident works. As someone who's hacked his way around some of Windows internals, I don't buy MSs marketing, it's just a ploy to sell more copies of their latest OS.