What BlackBerry needs to do is pull it's ass out of the touchscreen market. It entered late, and it shouldn't have entered at all trailing so far behind. Not only did it suck at touchscreen phones, it isolated the traditional BB fans.
For example, the BB Storm phone that came out few years ago was complete shit because the touchscreen didn't work 1/2 of the time. The new Z10 touchscreen phone is running on BB OS10, which no one develops for. The Q10 phone that's suppose to replace Bold, they took away the trackpad and the traditional BB buttons. WTF?
If I wanted a phone with touchscreen capability, I'd get an iPhone. I want my BlackBerry the way it's always been, but continue to update it and focus on the minimalist productivity features. BB users are conservative. You don't need to make drastic changes like releasing a new shitty touchscreen phone. Just do what you've always done, but do it better.