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Large organizations need homogeneous computer systems, so it stands to reason that centralized configuration management would be a perfect fit.

So why hasn't the likes of puppet and chef caught on? Genuinely curious.

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Large orgs want guarantees and certainty, and so typically look for software support from other large organizations. Easier to hold IBM to account than a small independent vendor who may have gone out of business by the time you need them. Yes, this is an expensive approach.

Who is selling support for Puppet and Chef?

As per the article, they're very (very very) slowly migrating from Windows XP to Windows 7. I suspect Puppet and Chef are not even on their radar at this point.

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