Surface/2 = fail, Windows phone/mobile = fail, Ballmer left, XBox One = NSA big brother/bad timing fail, now known to have been working with NSA first to help access user data of privately bought/installed systems since at least early-mid 90s = fail, Windows 8 = fail.

Yes, they are making lots of money, but the shark was jumped long ago, and we are in Joanie Loves Chachi-land now (2 Happy Days references for you there). I think it is perfectly reasonable to start armchair quarterbacking to try to influence the new CEO.