Hacker News Reader

Comment by chmars | Hacker News Reader

I ordered an iMac three days ago, it has not been shipped. Is there any change that I will get an updated model?

(No, I do of course not demand an updated model for me, I am happy if I get what I ordered and paid.)

You have 14 days to return an apple product, opened or unopened, no questions asked. They will definitely upgrade your device to the latest model if you bring it in, done it for a macbook laptop before.

Thanks, good to know!

(I actually checked on the local Apple website if you are correct since my home country is not known for being consumer friendly. In this case, however, it is Apple being consumer friendly …)

I think their policy is typically to update to the latest model if the order hasn't shipped yet.

The same thing happened to be when I ordered a MacBook back in 2007, where a few days later they announced better specs and I got a notification saying they updated my order to reflect the changes.

It's one of the reasons my next laptop will probably still be Apple.

If they've already shipped the old config and you're near an Apple Store retail unit you very much should return it to them, get a refund or credit, and get the new config. Get it from stock if you're getting a default config. You'll get no resistance or hassle from the staff for doing this.

Even if you need to mail it back it'll be worth the little extra wait to have the latest config.

If you don't get the new model, Apple do let you exchange like for like. There is a restocking fee involved.

I exchanged for a newly released one almost a month after buying it (outside the 14 days return policy) and they were really friendly & helpful about it all.

Normally you get a new Mac if you ask for it, it it has been updated in the last 15 days. Or a big discount on your existing purchase.

If I were you, I would cancel that order and re-purchase the new model.

Thanks, I had not thought of doing that.

I have just cancelled my order and re-purchased the new model, the delivery is scheduled only one day later than the original order. On the downside, the price went slightly up …

Apple might have delivered the updated model anyway but following your suggestion was probably the easiest way.

So many helpful answers in just a few minutes, thank you all! :)

Reply on news.ycombinator.com