The onus is on you to be responsive. If that's not going to work, then, respectfully, think about getting someone else to answer that email address? We ship Rails code; if it helps, we'll answer the mails.

The problem isn't just that the mails didn't go through; it's also that you apparently didn't tell the reporter where you were in the process. Before you express incredible disappointment, can you tell us that you asked him not to post?

Another piece of advice, from crisis management: don't feed the story. I'm actually interested in what your response was now (so I can learn more about how Rails handles stuff like this), but I don't see how your team benefits from hashing this disagreement out in public. It seems so lose-lose for you. Just apologize for the confusion and say you're fixing it and let the story go away.