I've been with OVH for a few years now. Historical when they have advertised the server will be ready in 1 hour it is. The problem with the new range was that they were simply too popular. So much so that OVH's hardware partners could not deliver the hardware fast enough. They got something like 15,000 orders for just one type of server in about a day. That is 10% growth in their total server count in just one day! Sooo maybe you could cut the a little slack?

Actually the cheap servers are suppose to be for personal use. They lack hard disk raid, proper support, and have the lowest priority for hardware replacements.