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Comment by mfkp | Hacker News Reader

While I appreciate him not publicly shaming the hosting company, I'm curious who it was so they can be avoided.

While I agree that they could've called us before shutting the site down, I think one should note that impetus ran on a shared server and the hosting-TOS likely state that they'll get rid of too much load.

We just didn't expect our little project to get that much attention.

Was it Bluehost? I've heard stories of them just instantly shutting down your server without notice when you generated any form of decent traffic.

I refrained from calling them by name and would like to keep it that way, but I can say that it's one of the largest / most popular German hosting companies. (It's probably easy to figure it out via a whois lookup, actually.)

Over the course of a couple of years, their service was good and I didn't run into any major problems besides this one. The cutoff was a real bummer (especially with a concept like Impetus), but I have to give them a little credit: seconds after my angry call, the site went back up.

Ah good call on the whois.

It was not bluehost.

As someone who works as a admin at a hosting company, I must say its inexcusable to disconnect a customer without first calling them.

I don't know that it was the company, but I do know from personal experience that this appears to be godaddy's approach. Not only that, when I contacted them after the site went down, they couldn't even explain why. Instead they told me one of our scripts had a bug that was using up too many server resources. I explained that there was no bug, even offered to show them the source code (which they refused), etc. Turns out the 'bug' was that it was getting called too much due to high traffic.

GoDaddy is pure evil. Remember SOPA/PIPA?

Yep, I left them behind after this incident years ago, and good riddance. Have had plenty reasons to not regret that decision since. Have a dedicated server with LiquidWeb now and am really pleased with their service.

ShitHost GmbH

While I appreciate him not publicly shaming the hosting company

Why do you appreciate that? He should be publicly shaming them.

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