I found that the author came across as extraordinarily condescending with the whole "let's get the president on the phone" thing. I'm sure that the woman he was dealing with understood full well that the "Internet" itself was probably fine and that it was her configuration that was the problem. Though I guess he took the holier-than-thou approach because she didn't use the precise terminology that he would have preferred, heaven forbid, which warranted him degrading in her a blog post.

Amusingly enough, I work in a web shop and I wouldn't think twice about asking a colleague, "Is the internet down?" and he would understand full well that I was referring to some issue between our office machines and our ISP.