"Mr. <webservice-ceo> Does your company offer a backdoor for the government? It looks like it, even though you have declared that there was no backdoor just a few weeks ago!" - "Uhm. Not wittingly!"
The FBI was doing this decades ago with Carnivore. Why is it at all surprising that such a program continues to collect unencrypted information you sent over the Internet?
any citizen can go out and listen to public conversations, but we are not all invited to put our e-stethoscopes up to the internet backbone.