http://arstechnica.com/business/2012/03/bitcoins-worth-22800...
http://arstechnica.com/business/2012/03/bitcoins-worth-22800...
It wasn't the platform's fault that they lost the bitcoins. Linode's admin interface was the attack vector. This is roughly equivalent to getting robbed because your landlord left your apartment's master key under a doormat.
I agree linode's response was not ideal and they should learn from that and be far more transparent (see recent twilio billing issues for a good example of the way they should have responded), but hosting digital money which can be stolen on a shared vps is not a good example of a failure solely down to linode - those bitcoins wouldn't be safe on any vps long term, and their presence sounds like it caused this targetted hack in the first place.
There are a lot of things you can do to protect your bitcoins. Having them all on linode servers is the worst thing possible.
I say all this as someone who dropped Linode for DO due to not being able to afford them anymore.
The one thing to be remembered is that as customers, we are only as loyal as the company is. When they start doing things that affect us in negative ways, we move to newer pastures.
They didn't acknowledge the amount but if you are expecting them to disclose their customer's information [even things like amounts of Bitcoins stolen] that is in violation of any reasonable privacy policy. :/
The way they handled the breach is another thing, though.