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There are no 'unknown unknowns' in a gaming environment

Tom, meet Leeroy: http://www.spike.com/video/world-of-warcraft/2671154

I know that's intended as a joke but, for what it's worth, you've given a staged example of a 'known unknown' (that is, a teammate unexpectedly being an idiot).

An 'unknown unknown' is something neither known nor anticipated. For example, if you succeeded in the quest, your real-world bank account would be dinged for $1000, all experience points and loot would be given to a different guild at random and one of the team would be permanently banned from WoW because they were wearing something yellow.

You know that's an act right? i.e. that it was pre-planned that way as comedy.

I think the point was that the players are still humans, therefore unknown(even the example was an act). With 40 persons physically in different locations, there can be always some random events, or you don't know everything about the encounter.

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