That's a pretty lame (and tone deaf) response. Not only will it do little to dampen the Internet Furies, but it will probably just make it worse. They need to make it right with Turner ASAP in a public manner. Otherwise, Hell Hath No Fury like an Internet Scorned.
"We’re sorry for some recent negative comments." What a poorly written reaction.
"We've worked to resolve this and to create a mutually beneficial solution" - well, go on, what is it!?
This is about as bad as "I'm sorry you feel that way."