Last summer a friend of my wife's was visiting from Japan. She spent a few days in Vegas, staying at the Bellagio hotel. Then she came to spend a week with us in Los Angeles. We went to eat one night, and she noticed she didn't have her sweater. "Oh, no, I left it at the hotel in Vegas" she said (in Japanese). From the parking lot at the restaurant, I called the hotel, gave my friend's name, room number, and dates of stay, and asked about the sweater, not hoping much. They had it. I asked if they could ship it to LA. They said yes, that it would take 3 days. My wife's friend was leaving for Japan in 3 days. I asked if they could ship to Japan instead, and that I would pay for the cost. They replied: "We'll ship it to Japan. There's no charge."

We were all very, very impressed. That's service!