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When I had a high end BMW the dealer did that on a couple of occasions.

Heh, you must not have gone to the BMW dealership in SF then.

The most I've gotten out of them is a one way shuttle, which is only available until about noon each day.

Hah those guys are the worst. My next car was an Infiniti and the closest dealer was in Marin. I was always given at least as good of a loaner and they'd even reimburse me for bridge tolls.

High end.

I had a lower-end BMW model from a dealer that also sold other luxury brands (and Honda).

Whenever I needed a loaner from the service department, I got a Honda. When I had the car in for service and the service rep could see I had more than 100,000 miles on the car, I still got a Honda. When I sold the car I bought...a Toyota.

A perfect sales opportunity completely lost.

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