I am the co-founder and CEO of freshdesk. I want to clarify here that I spent close to ten years at Zoho and I thoroughly enjoyed every bit of it. There was absolutely no frustration leading to the creation of freshdesk. Zoho has been a great place to experiment and learn and I owe a lot of what I learnt to Zoho. Regarding hiring school students, I think the media has hyped it beyond reality. I have seen first-hand on how it changes lives of kids who would otherwise have had no access to college education and would have been pushed into poverty. Having been a Senior manager at Zoho for several years I know that Zoho pays it's star performers reasonably well, but anyone who leaves Zoho always commands a premium in the market.(That speaks volumes about the quality of the experience that we pick up there)