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Comment by darrellsilver | Hacker News Reader

That's an elegant response, I gotta say. But here's a post on your forums about the back button not working from _5 years_ ago: https://forums.zoho.com/topic/back-button

I chose Zoho for our team, and as we grow am fielding more and more complaints about these kinds of issues. What am I supposed to tell them?

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I would apologize to your team, and I would circulate this thread internally first. Second, I would review why we got this wrong. We went through a major redesign in CRM after that forum post, and the user experience got much better (our CRM sales jumped as a result). I acknowledge we still have work to do, and we will take your criticism to heart.

Small nitpick: You probably mean to say "I will apologize to your team" not "I would apologize to your team".

The word 'would' is used when expressing something in a conditional mood, often times in light of some possible future occurrence. E.g. "I would try harder if only I were getting graded for this assignment" or "I would lose my mind if anything happened to my children".

The more you know. :)

I guess we're in this together: At the least, there's gotta be a way to up the "getSearchRecords" API quota limit from a measly 250. We asked if we could _buy_ more and were told flat out "No."

I can understand APIs and UIs are complex, evolving features, but simple API quotas should be changeable. Would a limit of 1,000 / day be that stressful on your system?

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