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Considering https://twitter.com/omgtbh/status/337567604887658496 I can't say I'm surprised...

(tweet text reproduced here: "I asked Hetzner if they plan to support 2 factor auth & was told that they already do - they require a username and a password. Seriously.")

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You don't seriously think that a server admin said that, do you? It was probably some low rank customer service peon.

Of course not, but regardless of who in the company said it, the official support response was as quoted. Not exactly encouraging!

To be fair, Hetzner has very "google translaty" English support for simple matters, so it is not impossible that they simply didn't understand the question

Exactly, and somebody who didn't yet hear the term can easily come to the conclusion that it is an authentification with two "factors" which means basically two things and that would be username and password. In the past there were system with only one factor...

Kinda reminds me of http://www.youtube.com/watch?v=gmOTpIVxji8

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