The people complaining when they're upset do not necessarily represent everybody. Actually the people who are so vocal as to post the same bug 8 times and tar the project on Hacker News with lots of misrepresentations of what happened are probably not the most helpful to the community. Let those determine the direction of a project and you will continuously add features without any technical direction until it becomes bloated, a nightmare to fix or extend, and the only tastes served are this one bitter, vocal minority that becomes your entire community.
Maybe you should buy a commercial OS and try complaining to the salesmen, see how much they will charge you to ensure that arbitrary custom feature X ends up in the next release.