I think this comment is even more naive than the game UI comment. Excel has one of most complex UIs in existence. I seem to recall reading once there are many 100s of developers on that team.
There were hundreds of developers at Siebel. There were hundreds of developers at Peoplesoft. There are hundreds of developers at Sungard. There are hundreds of developers at Oracle. There are hundreds of developers at SAP.
The difference is, unlike (in increasing order) Microsoft, Apple or Nintendo those companies don't give a shit and produce a crappy product.
Now stop changing the goalposts. You claimed that the SAAS people were whining, that they were no good, and that their stuff was easy to do, and that's why they were wrong to complain about the shitty state of entreprise software.
I showed that your claim against the SAAS people was ad-hom, and showed how entreprise software was way worse than what your average four year old has access to.
You moved the goalposts, and claimed that doesn't count because the games people are in the business of experience. So I came up with Excel, which is in the business of business, and which basically runs Wall Street. (There are many other examples, that easily trounce "entreprise" software. MS SQL is one of them.)
Now you're moving the goalposts again, to say why Excel doesn't count. It would be far more honest for you to just admit that the SAAS people are right, and that entreprise software sucks.
And it's for no other reason than that the vendors are cheap bastards who care about nothing other than making a buck.
They don't want to put the effort in to make entreprise software any good because it would cost a lot and hence lower their margins. Nothing less, and certainly nothing more.