There are good reasons for this, but it it's still a generalization. Like all generalizations, it isn't always true. It might be the case that this service actually provides value to both parties: the person with the good or service initiating the activity and the person who is made aware of it. This is the definition of a win-win interaction. The only real way to determine the quality of this service is to try to measure whether value is being created on both sides.