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Same for me (see my other comment). I contacted them too.

I've just send them a mail regarding these two matters:

- paid but got a db max connections massage, my order was NOT saved

- they charge VAT while it's not allowed when doing intera-european purchases

I really hope they get back to us!

I quote: "Dispatches within the European Union (EU) between VAT-registered businesses are not subject to VAT.

However, when you dispatch goods to someone in another EU country, who is not registered for VAT in that country, you should normally charge VAT."

>- they charge VAT while it's not allowed when doing intera-european purchases

What do you mean it's not allowed?