I don't disagree with that in general but I will raise the issue that you would need to know the percentage of current and future customers that really care about things like this to know the effect that it will have on their business in dollars.
Consumers and business are fickle. Good will has a value but people will drop you in a dime if the next shiny ball comes along with a better product and/or lower pricing. My guess is that the community that cares about this relative to their sales volume is not as significant as your statement suggests.
As an similar example, people on HN regularly hate on godaddy but they are still a giant in the domain business and end users that use them (I deal with those end users since gd is a competitor of ours) don't care about any of the shenanigans. And the "tech guys" that feed business to gd in general seem to be pretty happy with the relationship judging by transfer rates.