Sounds like a canned damage limitation quote and not even remotely sincere (and doubt it is really an accurate reflection of reality either).
Anyway, where is the Sendgrid statement ? Their silence seems to be an endorsement of Adria's bad behavior (eavesdropping and then public humiliation via twitter).
I'm astonished that Sendgrid are OK with this.
There are 2 companies here I want to make sure I have no dealings with.