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Comment by pkaler | Hacker News Reader

"I’ve been struggling with my baby, a mid-2010 27″ iMac for months now. She’s been unstable for better than a year now, and it keeps getting worse. After a few minutes, or hours the screen gets corrupted. Little discolored squares appear and flicker and dance, eventually she hard locks. I have been meaning to take her to Apple but honestly… dragging an iMac through South Coast Plaza to the Apple store is a fucking miserable proposition, so I’ve been putting it off."

Your fault.

My daily machine is a mid-2011 MacBook Air and it works like a dream.

My old machine was a late-2007 MacBook Pro. It's logic board started acting up about a year after I bought it. I didn't buy AppleCare. Apple fixed it out of warranty at no cost to me.

Take it in. Apple will most likely fix it. Most likely at no cost to you. The machine has been acting up for a year. You chose to write a whiny blog post rather than take the machine in. That's your fault.

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Is it really unreasonable to expect a patch for a reported software issue?

Taking a 27" for repairs is a little bit different to taking a laptop.

Also: cool that they fixed your laptop for free, but keep in mind that was 5 years ago. 5 years ago Apple gave me a new iPod (for free) because the battery died. Now I have to pay $80 or something to have my current one sent away for a few weeks for a battery.

edit: spellung

>Is it really unreasonable to expect a patch for a reported software issue?

No. But it's unreasonable to expect a patch pronto, while they must be investigating the issue (that the steps in the forum solved the issue, doesn't mean they cover every aspect of it, or that they work with everybody that has the issue).

And if the issue can't be fixed with a simple patch but needs several steps, it's reasonable to take your computer to them and have them perform them.

> logic board

I'm not an apple user so I had to google what that means. Apparently it is a synonym for mainboard and it seems to be mainly used for apple computers. Is there a reason to use "logic board" instead of "mainboard"?

It's what they were called when Woz developed the Apple 1 microcomputer in the mid 70's. They were also called logic boards by everyone else until around the mid 80's and the rise of the IBM PC.

Probably the normal Apple marketing reason: make the things they use seem unique, and also trademarkable.

For instance, you can only get Apple-equipment with "Retina-display". Ofcourse you get higher DPI displays from a lot of vendors, but they cannot offer you a "Retina-display".

Same for the "Facetime-camera", or front-facing camera as the rest of the world calls it.

No.

> It's logic board started acting up about a year after I bought it. I didn't buy AppleCare. Apple fixed it out of warranty at no cost to me.

Don't know about where you live, but here there are actually laws concerning the minimum warranty. If something internally breaks within a year, you're certainly going to have warranty. I'm not sure about two years.

I think Apple actually got sued once for misleading advertisements, trying to get people to buy the AppleCare pack while they had warranty anyway.

Taking it in means I'm without my work machine for a week. Ridiculous in this case where it's really a software fix.

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