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Comment by crabasa | Hacker News Reader

Is this a satire? There are an incredible number of exclamation points (!), the post is hosted on soon-to-be defunct Postereous and the OP seems surprised that developer evangelists/advocates exist and are helpful.

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I have encountered quite a few APIs which are both poorly supported and not well thought out. There is a lot of emphasis placed on supporting the product but as a developer I want the API to also be a first class citizen in the support priority queue. Take a look at Salesforce APIs. The documentation is horrid, the APIs are not very good and sometimes even broken (like with Desk.com), and there is little to no support. Customers for a product get support, but what about developers who aren't customers but are essential for building out the platform for your product?

I want everyone to be like NetDNA when it comes to their API. For example they went and joined a hangout to help someone out with their API.

Carter, no it is not. I know Twilio has a great API and a number of integrations, this was one of our first 3rd party integrations on our new API. Why are you so upset?

Not upset at all, apologies if it came off that way. Just trying to ascertain the legitimacy of the post, thought I saw some red flags.

all good <3

I don't think so. More than likely, English is not the author's first language. As a one-time ESL teacher I noticed that students from other cultures often used exclamation points in place of where a native English speaker would have simply used italics. That is to say, they use exclamation points to indicate emphasis rather than excitement. But who knows, maybe the author just really is excited about their topic (!).

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