This is ridiculous. The OP said he was going to dispute the charge with his credit card company at which point the customer service rep said if he does that they will ban his account. This is so people don't buy the game, dispute the charge and keep playing that game for free.

There are people that are good at customer support and those that aren't. I would think this individual falls into the latter category. Does that mean EA is plotting to scam everybody? Hell no. It means that this CSA didn't do a good job explaining WHY they won't issue a refund. This "article" is just fanning the flames of hatred towards EA and not adding anything. If the OP is truly that unhappy, talk to the credit card company to get the money back and then re-buy when the game is stable. But don't expect money back AND the ability to play the game.