In my state, SBC (now AT&T) received... approximately $700 million, IIRC, in tax breaks and incentives to roll out broadband statewide and provide some degree of "universal access".
The first thing they did, afterward, was to have their lobbyists pressure the state legislature to let them out of their half of the deal (pass laws to that effect) -- while keeping the tax breaks and incentives, of course.
Personally, I had DSL through them, and it is the worst... "utility" service I've ever had. Three appointments before the installer showed up, who was an independent subcontractor who left bare wires twisted together on the building exterior.
Their network was a nightmare, requiring 10+ hops all over the place just to exit onto a trunk. And it would die every week or two. One service call handler who was at her wits end admitted she was subcontracted and could only file tickets. She couldn't even look at a filed ticket to see its status. Zero feedback to the customer.
And... it took on average 30 minutes to reach a service rep. By contrast, call up to order service, and your call was answered within 30 seconds. The only part of their service they appeared to spend money on: Revenue intake.
They only started getting better, and upgrading their offers, when Comcast started rolling in the same territory and eating their lunch. (Not that I'm overly lauding Comcast, these days.)
If you (grandparent comment) think the big telco's are doing you any favors... well, I disagree.