How many people do you know that actually know how to administer a system? And I do mean administer, not throw on/off a few switches in a conf file and hope it all works. I've lost count of how many times I've seen questions on forums on how to get two or more pieces of technology to talk to each other well enough. Sometimes well enough, isn't well... enough. Especially when real money is involved.
"I work with x and I need it to work with y and give me z amount of throughput" can be very complicated. Especially when the wiring is only sort of familiar to the user from a previous encounter doing some home tinkering.