Consumer web. People don't visit websites based on who developed them. They visit them because they want to.
It's often difficult or impossible to figure out what consumers want, other than putting lots of ideas in front of them. Usually if you ask them, their responses will be wildly different from what they actually do. (I maintained that Reddit was a failure long after I started using it on a regular basis, and did the same with LiveJournal.)
It's not a business model that works in every field - in particular, you absolutely don't want to try enterprise applications this way (really, nobody will buy from you if you try it, as you remark). But it does work.