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I have a family member that experienced something very similar. She too was pretty upset. Sometimes this kind of ranting is the best way to lighten a very upsetting situation.

As someone who carries an Android, Google really screwed this up, and deserves all of the hammering they can get in this. They will be forgiven if the next launch goes much better than this, though.

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I am a big Google proponent, and Android user. But the problem is deeper than just a smooth launch, and the number of issues at launch.

It is a systemic customer support issue that, while perhaps understandable for a free product, is horrendous for a merchant or paid product. I don't think people would care nearly so much about launch hiccups, even major, if there was customer support to help resolve the issue. But as it is, whenever you order something it can feel a bit like Russian Roulette with Google. I hope this changes soon, because otherwise they are doing awesome stuff.

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