Mine:
1. I realize I need something and don't know where to find it. 2. I look around for a person who looks like they work here. 3. I ask said person.
Yours:
1. I realize I need something and don't know where to find it. 2. I magically and suddenly remember, "Oooh, there's an app for this that I downloaded last night when I was looking for apps that would improve my shopping experience." 2. I pull out my phone from my pocket. 3. I unlock my phone. 4. I navigate around my phone looking for the app which takes a while because I can't remember the name of the app or the icon. 5. I open it and wait for it to load. 6. I wait for geolocation to warm up while it tries to figure out what store I'm in. 7. I finally get a button that says "Ask now." 8. I click the button and wait. 9. A squawky voice attempts to help me, but by now I've forgotten what I'm looking for.
I'm really not trying to shoot you down, but I think you could find a bigger problem to work on. :)