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i agree.. they sent me so many follow up emails i had to unsubscribe. i can't understand how a supposedly modern software service would not understand what is appropriate email frequency.

turned me off totally.

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Count me in as another lost customer. They were even calling me to try and upsell their service to the point where I started avoiding their calls.

The whole thing just felt so high pressure, spammy that I'd rather not deal with them anymore.

Ugh... as a marketing guy trying to build an awesome, lasting brand, I hate these comments. We talk about it a lot internally and do a lot of coaching to make sure we're not too aggressive. It is a balance though - growth and aspirational goals to be a meaningful long-term business coupled with wanting to be a healthy participant in our community... Sounds like on occasion we've failed.. Please know we're listening to feedback like this - it doesn't mean we're going to stop contacting people who use our product, but it does mean we care, and will work to REFINE our commercial tactics.

patrick@newrelic.com VP, Marketing New Relic

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