(As a rule of thumb, they don't. And even most pilots couldn't help, only pilots who know the aircraft in question and if auto land is an option at all.)
(As a rule of thumb, they don't. And even most pilots couldn't help, only pilots who know the aircraft in question and if auto land is an option at all.)
But I can guarantee you that they would arrange for someone who did to help you. For immediate help, there would likely be another pilot in the sector that that controller could ask to help keep you in the air. While that is happening, other controllers or supervisors would be calling the airline to get a type-certified pilot/instructor on the radio to talk you through the landing.
I don't know of any cases where it has actually happened on a commercial, but there have definitely been cases in light aircraft where the pilot became incapacitated and ATC talked the non-pilot through a safe landing.
Even small airports have a surprising breadth and depth of experience hanging about the associated flight schools and maintenance sheds, the chances of finding a semi retired 747 (say) pilot lurking about with the older mechanics working on a light aircraft or custom built car are surprisingly high.
Having sat in an airplane seat for two hours while this exact thing happened, I sure hope their response times are faster if the question is "The pilots are dead, how do we land the plane?"
See this video for an example of an SEP pilot landing a King Air: