Asking users for feedback is notoriously bad at generating good feedback. Most people don't respond, and those that do ask for things they don't actually want, or are only wanted by very few people.
> and those that do ask for things they don't actually want, or are only wanted by very few people.
Then how do you know what people actually want?
If everybody says they want foo and don’t want bar, but when you make foo they don’t buy any but will buy a lot of bar, then are you “failing to provide what people want” if you just make bar?