This is why these companies are struggling to make money, they're chastising their customers just like they've been chastising the human race.
It's very appropriate in the cases when you're holding it wrong. The fact that you're paying doesn't mean that you can't make mistakes or waste resources.
If this is how you want to get people on your side, I can understand why the entire country/human race are against these companies.
It's a product and if you're using it incorrectly, we can either
1. say so
2. pretend that you don't to get/keep you on "our side"? or not say is because you're skeptical or hate it? (how does that last bit even follow logically?
How is 2 better in any way for anyone involved? Why would you, as a paying customer, holding it wrong, want other people to keep that information from you?