I mean, this is not what the article is about though.

What the author of article is describing is just bureaucracy ever expanding (anyone who’s worked at the same place for a decade knows that bureaucracy rarely gets better), mostly decided by mediocre admin people who have never heard of Goodheart’s law. Bureaucrats loves KPIs, shitty average metrics (because distributions are hard to understand for bureaucrats for some reason), and generally does not have to field the consequences of their actions (notably because they don’t measure them!).