The platform enables anyone to interact with clients having minimal training except a drivers license. They are operating as agents of the corporation just classified as adjunct “gig workers.” Read: a loop hole to abdicate responsibility and blame the workers while the company makes money on them with minimal overhead.
Imagine an app where anyone could be an underpaid nurse, and said nurse poisons a patient with fentanyl. Who’s to blame then? The company for lack of oversight or the nurse? Or both?