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From the consumer's point of view, which is easier and gets better results, the arbitration or a regular lawsuit?

Seems like that's an empirical question.

Unjust justice delivered fast is not justice, it’s systematic injustice.

Companies are not doing this for faster problem resolution, they’re doing this to shield themselves from the consequences of their own actions.

Maybe, but in this case, it seems like they got a favorable ruling, too?

Yes, of course. I just don’t like “forced” arbitration, it erodes some fundamental principles in my opinion.

The Uber case is extremely sad, people lost their lives and nothing brings them back, regardless of which justice system we use.