In general, most issues are being redirected to forced arbitration and not enough people can or effort to sue these companies, so in actual effect, they’re immune one might say.
Seems like that's an empirical question.
Companies are not doing this for faster problem resolution, they’re doing this to shield themselves from the consequences of their own actions.
The Uber case is extremely sad, people lost their lives and nothing brings them back, regardless of which justice system we use.