This seems like a very surprising point of what happened here, sure, I wouldn’t be surprised to hear a $40 million award by a jury, but that’s kind of unusual from an arbitration judge isn’t it? The whole reason companies mandate arbitration in their EULAs (or equivalent) is so the can avoid 40 million judgments.
Arbitrators going to arbitrate then. There's a reason why you want to settle before jury verdicts and opt of arbitration whenever possible.
It's Uber forcing the matter into arbitration: "By agreeing to these Terms, you agree that you are required to resolve any claim and/or lawsuit that you may have against Uber on an individual basis in binding arbitration as set forth in this Arbitration Agreement..."