I think using AI for customer service is really, really ineffective, and it's plain to anybody that has interacted with it.

It's a shame that we've had decades of shitty customer service from companies that have the most responsibility and resources to do it, and people in tech have shrugged their shoulders saying "it's unreasonable to expect people to scale up their customer service! They gotta make money!" Now AI customer service has arrived and things are worse, not better. Now we can't even get in contact with anyone because an agent redirects us to documentation instead of directing us to a human being.

The future, when a company steals your money, is making viral posts online trying to get enough public shame going that you will maybe get some of that money back.