That lack of care is the part that's annoying to me, combined with them being one of the largest corporations that has the resources to throw at those issues if they chose to do so. Quality issues aside, there's lots of similar aspects like the long drawn out migration of the control panel (i.e. their own control panel applets, putting aside third party) since win8 in 2012, if they wanted they could have completed that in the last 14 years and however many major releases you count since then.

It may not be the bean counting optimal, but it is a long term image they project of the company.