Delivery time is super important--50% of the time. Maybe less than 50%. I never pay for express shipping on personal orders. One or two days is never worth $3 cost to me. Let alone a $12-20 charge.

I suspect super fast delivery is only a differentiator when all else is equal. At $6+/gal diesel, I'll take the cheaper item delivered by bicycle in a week. (A bit of a joke, but you get the point.)

Not everyone is optimizing for time. The agents will give you the choice of what you want to optimize for.

So you can just tell your agent "Hey X order me a Nintendo Switch 2. I want it by the weekend." Then it will order it for you from whoever has the cheapest price that conforms to the given criteria.

If the local agent has access to your digital wallet (Apple pay or Google pay) and your email then it has all it needs to perform and verify the transaction.

I’m sure I’m an outlier out here in the boonies but they are consistently slower than the other 3 carriers out here.

Not really. They’re a day or more late most of the time in the major metro where I live. Usually only when I’m relying on them.