Hmm, let me check. That certainly seems wrong. Can you send me an email w/ your email so I can look into it? im cc at openrouter.ai. Or DM me on X? x.com/cclark
My ticket number is #107156 (opened 9 days ago). The point is that the Discord is full of people not getting responses, and I'm not even the one waiting the longest. The only help they get is from the AI assistant in the server saying don't bump the ticket or you'll be punished by getting moved to the back of the queue. So there's nothing anybody can do but wait who knows how long.
Yeah we are very under-staffed. We are hiring aggressively. I readily admit we have inadequate support staffing right now, but we are going as fast as we can to ramp up.
My ticket still hasn’t received any response in 17 days. At what point should I just contact my bank for a chargeback? If this is how billing issues are handled how can anyone feel comfortable sending any money to OpenRouter?