Any good theories for how this happens (i.e. why the data fails to capture the struggle)?
Any good theories for how this happens (i.e. why the data fails to capture the struggle)?
Eg, if you have a bunch of airplanes returning from a war, you might be tempted to armor the areas where they were hit. But you want to armor planes where the holes arent because those are the critical areas.
If you can read literal bullet holes backwards, hundred dimensional preference vectors say something, but we generally have no clue.
I think it's because a lot of analytics are data points oriented instead of being workflow oriented. So you can see that feature A is not being used a lot, but it's very important in a particular flow. Feature B may be used a lot, but it can be only important for a particular class of users while very detrimental mentally for another class.
People use software for a needs, but rarely I've seen a need being highlighted when interpreting analytics data.