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Comment by almostdeadguy | Hacker News Reader

Reminds me of an executive at my company who has sent extremely inflammatory, needlessly escalating, LLM-generated messages to one of our vendors in support threads (for problems she simply does not understand, any prompting she does I'm sure is just to have her AI agent coerce a concession/credit). I recognize that there are companies with scummy billing practices, but people like this don't seem to care that there are human beings on the other end of these things who are scrutinized as though they are interacting with another human being.

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I remember one of the disputes an LLM helped me with. The human beings on the other end threatened me with mall security and I had to record them (legal where I live), write to the company's HQ and to the consumer ombudsman to get a refund honored. In the end they had to concede. I would have given up before LLMs: finding all the relevant case law and statutes cost 10 times as much effort back then.

I have a feeling that some people were sheltered by the system in their belief that they don't have to take responsibility for what they sign with their own name. I had zero issues with LLM writing so far, I think it's because I always pay lots of attention to what I sign with my own name, no matter how exactly it was written. People like the person you describe, ones willing to apply the tech mindlessly, get found out. Maybe it's ultimately for the better.

So I understand that the title is a bit inflammatory, but there's a whole section on exactly this, "Am I the Karen Now?". I'm never rude to a rep - they're just following a script to get paid. However, I don't extend any courtesy to the company's AI support bots optimized for stalling and maximizing profits.

Having being on the receiving end of many walls of AI-generated slop. I stand by every message I send, read it thoroughly, and keep it short and precise as to not add to the slop pile.

That's fair. I respect that you scrutinize everything you send and aren't needlessly hostile. I'm less optimistic that most other people who realize they can do this will do the same, and I worry that we'll soon be incentivizing companies to abandon customer service entirely.

I think that ship has already sailed.

Customer Experience Quality In The US Falls To An(other) All-Time Low | https://www.forrester.com/blogs/cx-index-2025-results/

The part that worries me the most is our regulators and arbitration queues getting saturated with slop by people just letting AI agents run wild.

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