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The "moat" is the "harness", the app.

For most people, the app IS the AI.

And even for its wonkiness, ChatGPT has had the best UX/UI of them all.

The way to win the AI wars in the eyes of the common folk is through the frontend, to be the Apple of AI, as it were.

this basically says you don't believe there is real AI.

Read the second line guy

There are people all over the world who have no computer skills but they use ChatGPT on their phones daily

They don't know/care shit about models and all that

For them, if the app sucks, the AI sucks.