Cost and reliability are the two reasons why we don't use Claude in our product. Getting close to one nine, that's not something one can build a reliable product upon. We now use OpenAI with Gemini fallback (or vice versa depending on use case).
Personally I like Claude and have the 20x Max plan but even there I burned through the whole weekly quota with 3 prompts in less than a day using the new Fable 5.1 which is crazy. Now Opus 5 is down. These two issues are really testing my patience.